Features
IRLIA covers every use case for your internal IT support — in fallback mode only.
Four scenarios cover 100% of your fallback calls. You stay in control of the transfer rules and the agent's behavior.
Put to the test.
Four scenarios cover 100% of my fallback calls.
I resolve the issue
Simple question, forgotten password, known procedure: I guide the employee and resolve it on the spot.
I create a ticket
Issue needs a human: I qualify it and create a ticket in your ITSM with the full context.
Transfer to a technician
A technician becomes available during the call: I perform a voice transfer with a context brief.
All unavailable → urgent ticket
No technician reachable: I create a ticket marked urgent and notify the team immediately.
Ready to stop losing support calls?
Book a 20-minute demo — we'll walk you through IRLIA on your specific use case.